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Keystone Automotive Operations: Customer Service & Support Analyst in Wilmington, NC at Lkq Corporation Employee Network

Date Posted: 2/6/2019

Job Snapshot

Job Description

As a part of our continued growth, Topline, a Keystone Automotive Operations company, is seeking a Customer Service Representative to join our Point of Sale System Customer Support team!

You will be responsible for providing our customers a world class experience through excellent product knowledge and skilled use of our business systems. To excel in this position, you must be able to multitask, communicate well with others, and be very organized in tasks. The ideal candidate needs to be very goal orientated and willing to work at a very fast pace while maintaining the quality and accuracy set forth in the job expectations. If you like growth and working with happy, enthusiastic individuals, you'll enjoy a career with us! Essential Job Duties:

  • Contact and schedule software installs with new P.O.S. customers
  • Provide staff training for new P.O.S. customers
  • Identify recurrent training needs to increase efficiency and customer retention
  • Travel for on-site installation/training/support as needed.
  • Provide 2nd level technical support for Topline Point-of-Sale system for internal and external users.
  • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
  • Work with Sales, Customer Service, & Level 1 support teams to resolve issues.
  • Work closely with POS Development teams, as needed, to pass on relevant user feedback and to address issues and develop solutions.
  • Continually assimilate updates and changes into training and support functions.
  • Relies on experience and judgment to plan and accomplish goals. The individual works under general supervision. A certain degree of creativity and latitude is required.
  • Assumes other duties as assigned.

 

Job Requirements

Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands):

EDUCATION AND/OR EXPERIENCE: High School graduate or G.E.D. equivalent required, some college preferred. 3+ years of experience in the Automotive/RV industry is preferable.

KNOWLEDGE/SKILLS/ABILITIES:

  • Must have the ability to effectively communicate across all levels within an organization.
  • Must have a familiarity with and basic understanding of the fields' concepts, practices, and procedures spanning both computer hardware and software.
  • Must be a self-starter and possess excellent organization, time management, and communication skills.
  • Knowledge of Dealer Management Systems & Point-of-Sale systems.
  • Strong oral & written communications skills.